Refund policy

Eligibility for Returns

Customers may request a return within 30 calendar days from the delivery date. To be accepted, the following conditions must be met:

  • The item must be unused, unwashed, and in original condition.
  • All packaging, documentation, and included accessories must be returned.
  • The package must be shipped back within 30 days of receipt.
  • Returns must be sent through a trackable and insured courier service.

To initiate a return, please contact us at contact@furmulaofficial.com with the subject line “Return Furmula Items.” Include:

  • Proof of purchase (receipt or order confirmation)
  • A clear photograph of the product/package

Important: Return shipping costs are the responsibility of the customer.

Return Address:
(Provided upon confirmation from our support team)

Processing of Returns

Once the returned item reaches our facility, it will undergo an inspection. Returns are generally processed within 14 business days of receipt. Customers will be notified via email once the review and refund process has been finalized.

Refund Method

Approved refunds will be issued back to the original payment method used during checkout (including gift cards where applicable).

Please note:

  • Shipping and handling fees are non-refundable.
  • Items returned without prior authorization or not meeting our requirements will not qualify for a refund. In such cases, the customer will be informed by email with further instructions.

Refund Not Received

If a refund has not been received after approval, customers should:

  1. Review their bank account for recent updates.
  2. Check with their credit card provider, as posting times may vary.
  3. Contact their bank to confirm processing timelines.

If the issue persists, please reach out to contact@furmulaofficial.com for assistance.

Defective, Incorrect, or Damaged Items

In the event an item arrives damaged, incorrect, or defective, Furmula will provide a replacement at no additional cost. Standard delivery time for replacements is 4–6 business days.

To proceed, customers must email contact@furmulaofficial.com with:

  • Order number
  • Photo or video evidence of the defect/damage
  • Delivery address
  • Contact phone number

Visual documentation may be required to process replacements.

Warranty Coverage

All Furmula Hats are protected under a 90-day limited warranty beginning from the date of delivery.

This warranty applies exclusively to manufacturing or quality-related defects. Eligible items will be replaced free of charge.

Exclusions:

  • Refunds are not provided for repairs or servicing.
  • Issues arising after the 90-day warranty period fall under the responsibility of the customer.
  • Customers are advised to inspect all items upon receipt to ensure satisfaction.

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.